BizStream Support: Addressing Fast Response Times

By Josh Trench On February 16, 2015

BizStream Support: Addressing Fast Response Times

“Faster than a speeding bullet, more powerful than a locomotive...”

Nope, we aren’t talking about Captain Hyperlink here.  We are talking about BizStream’s support team.  When it comes to support issues, quick response is the name of the game for Team BizStream. We thought we’d share with you a few of our secrets to a speedy response.

Captian Hyperlink

We pride ourselves on being there for our clients. We have an extremely capable team who is dedicated to going above and beyond taking care of support issues.  In order to keep our response times incredibly speedy, Team BizStream utilizes a custom designed application called “Wally” which announces overhead that we have received a new support request.  Wally also keeps us in check by letting us know if we still have not addressed any outstanding support requests.  For more information on Wally please stay tuned to the BizStream Blog!

To give you an idea of how hard the BizStream Team works on support issues, here are some stats: ‚ÄčBizStream’s response time during normal business hours averages less than five minutes for fifty percent of support requests.  Less than four hours after receiving a support request, Team BizStream has a one hundred percent contact rate.  We are constantly gathering data on our support time performance to make sure our support response times stay consistently short.

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Team BizStream truly cares about our clients and we realize that speedy support response times help our clients to succeed, that's what drives Team BizStream to do whatever it takes!

 

 

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Photo of the author, Josh Trench

About the author

Josh hails from the early days of BizStream. Josh was brought back to drive developers crazy with endless screen captures and loads of constructive criticism. When he's not finding software bugs, you will most likely find him running around, making sure our building is in prime condition. Outside of work, Josh can be found, exploring the Grand Rapids scene with his wife, Rori. He also enjoys backpacking, restoring estate pipes, practicing surfing, and finessing his mountaineering skills.

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