U.S. Borax
Website Storytelling & Design Delivers Global Value
Branding // Content Strategy // Design // Development // Kentico
Franchise Services (FS) is a franchise management company headquartered in Mission Viejo, California. One of their flagship brands, TeamLogic IT, is one of the largest managed IT services franchise networks in North America, with more than 350 locally owned and operated locations across the United States, Puerto Rico, and Canada. TeamLogic IT serves small and medium-sized businesses with a full suite of technology services, including cybersecurity, network management, cloud solutions, backup and recovery, and managed AI services.
FS came to BizStream with a clear mandate: modernize TeamLogicIT.com and build a digital foundation capable of supporting a franchise network at scale. The existing platform had reached the limits of what it could reasonably support, and FS needed more than an upgrade. Before a single line of code was written, BizStream worked with FS to map their content model, customer journeys, UX needs, and technical architecture. What emerged from that process shaped everything: a content architecture that could serve 350+ franchise locations with consistency and flexibility, a redesigned digital presence that better reflected the brand, and a system their national content team could manage without relying on developers for every change. The goal was not just to replace a website but to build infrastructure that could grow with the network and eventually support additional FS franchise brands beyond TeamLogic IT.
The new TeamLogicIT.com website delivered measurable improvements in performance, accessibility, and operational efficiency across all 350+ franchise locations.
I was surprised by how little got missed. The QA process was the best we’ve experienced, the budget review process is the best I’ve seen in the industry, and the design process was absolutely fantastic. It was clear we were working with a team that had done this before.
Managing a franchise network at the scale of TeamLogic IT creates pressures that a standard website architecture isn’t designed to handle. BizStream’s discovery process surfaced several interconnected challenges that shaped the direction of the entire project.
BizStream approached the project as a strategy problem first. Discovery informed architecture, architecture informed design, and design informed development. Getting the content model right was the prerequisite for everything else, and the solutions were built on that foundation.
BizStream’s approach started with a structured discovery phase: mapping content models, customer journeys, analytics, UX and UI needs, and technical architecture before any design or development work began. That groundwork shaped every decision that followed. From there, the team moved into wireframes and multiple design directions through Figma, then into three-week development sprints with regular client demos and video-based training throughout.
The scope required tight coordination across strategy, design, and development. The design team extended the brand rather than replacing it, establishing new visual treatments while keeping the core identity intact. The technical team built the content inheritance and page inheritance systems from scratch, solving problems that off-the-shelf configurations couldn’t address. The result was a platform capable of managing 350+ locations today with the architecture to absorb more as the network continues to grow. BizStream and FS have since moved into an ongoing engagement, continuing to build on that foundation.
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